We are living during a time that has become increasingly unsafe with greater risk of being scammed or defrauded than ever before. Our clients are now being asked for more verification that they are providing services to the actual person...
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
Build your dream SMS botchat program and use as much or as little automation as you want! You can now create botchat experiences based on responses to keywords which can help with critical workflows like rescheduling appointments, so that you maintain...
As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
From collecting patient data to conducting clinical trials, a well-run survey can make a big difference in how efficient and effective your health organization is run. A new study published in PLos One suggests that health surveys conducted over text...
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...
You don’t have to understand the mechanics of SMS to be able to send SMS, but having some basic understanding under your belt is valuable; it is much like car ownership, understanding the basics makes you an informed consumer. A white...
We are now tracking all encounters as having the following characteristics: 1. An optin, initial text from end user requesting live help 2. An outgoing text (hand-typed or canned that is sent by a responder) 3. Close case Each of these series are now...