If you run a 211, you already know the tension: demand keeps rising, staff capacity doesn't, and every call that comes in — whether it's a complex housing crisis or someone just needing a food pantry near them — lands...
As Inform USA members, we know that Information and Referral is more than just providing a phone number. Good I&R is about high-quality resource curation, empathetic assessment, and closing the gap between a person in crisis and the help they...
With OnDemand AI-infused automated agent, admins are able to focus on the important stuff, while OnDemand dutifully gathers the boring bits!...
We are living during a time that has become increasingly unsafe with greater risk of being scammed or defrauded than ever before. Our clients are now being asked for more verification that they are providing services to the actual person...
Breathe new life into your static lists and always be certain that your texts are delivered....
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
With PreventionPays, your team is empowered to use text to it's full capacity, with "Hybrid Configurations" (part automation, part live help) there's literally no end to the possibilities....
You've seen it a thousand times, in inbound call to your mobile device, first startled, then frustrated, and finally annoyed. Robo calls are on the rise - AGAIN! As email read rates continue to decline and phone calls continue to...
Text Hotlines Are Helping Connect More People to Critical Addiction Resources! Now addiction hotlines are helping individuals and their friends and family by making resources more accessible. These hotlines are assisting individuals by also offering the same support and access via...
Build your dream SMS botchat program and use as much or as little automation as you want! You can now create botchat experiences based on responses to keywords which can help with critical workflows like rescheduling appointments, so that you maintain...