01 Apr United Way of Houston Launches “211 OnDemand”
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
24 Jul Have You Reviewed Your Text Message Opt-in Protocols Lately?
With PreventionPays, your team is empowered to use text to it's full capacity, with "Hybrid Configurations" (part automation, part live help) there's literally no end to the possibilities....
18 Dec Why is call warming with text so critical to health and human services?
You've seen it a thousand times, in inbound call to your mobile device, first startled, then frustrated, and finally annoyed. Robo calls are on the rise - AGAIN! As email read rates continue to decline and phone calls continue to...
17 Apr Treating The Opioid Epidemic One Text at a Time
Text Hotlines Are Helping Connect More People to Critical Addiction Resources! Now addiction hotlines are helping individuals and their friends and family by making resources more accessible. These hotlines are assisting individuals by also offering the same support and access via...
19 Dec New Botchat Features will Blow Your Mind!
Build your dream SMS botchat program and use as much or as little automation as you want! You can now create botchat experiences based on responses to keywords which can help with critical workflows like rescheduling appointments, so that you maintain...
17 Jul Using Text Messaging During Disasters
As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
02 Apr Using Text to Boost Obamacare Enrollments In Minnesota
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
19 Mar Santa Barbara County WIC Breastfeeding Peer Counseling Program Honored by USDA Award!
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
11 Mar The Explosion of Live Two-Way Texting in Health Services
Mobile phones are ubiquitous and have opened doors in how relationships can be developed and maintained between two people, between groups of people, and between organizations and businesses and their clients. Organizations have identified the mobile phone as a tool for...
17 Feb National Text Platform (NTP) for Emergencies and Disasters (ED)
The National Text Platform (NTP) was used as an essential communication tool to provide information to individuals and families in affected areas. 2-1-1 Centers at 140 locations have been using NTP and SMS/texting for years. The “short code” 898-211 has long been established,...
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