You've seen it a thousand times, in inbound call to your mobile device, first startled, then frustrated, and finally annoyed. Robo calls are on the rise - AGAIN! As email read rates continue to decline and phone calls continue to...
Text Hotlines Are Helping Connect More People to Critical Addiction Resources! Now addiction hotlines are helping individuals and their friends and family by making resources more accessible. These hotlines are assisting individuals by also offering the same support and access via...
Build your dream SMS botchat program and use as much or as little automation as you want! You can now create botchat experiences based on responses to keywords which can help with critical workflows like rescheduling appointments, so that you maintain...
As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
Mobile phones are ubiquitous and have opened doors in how relationships can be developed and maintained between two people, between groups of people, and between organizations and businesses and their clients. Organizations have identified the mobile phone as a tool for...
The National Text Platform (NTP) was used as an essential communication tool to provide information to individuals and families in affected areas. 2-1-1 Centers at 140 locations have been using NTP and SMS/texting for years. The “short code” 898-211 has long been established,...
From collecting patient data to conducting clinical trials, a well-run survey can make a big difference in how efficient and effective your health organization is run. A new study published in PLos One suggests that health surveys conducted over text...
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...