01 Apr United Way of Houston Launches “211 OnDemand”
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
24 Jul Have You Reviewed Your Text Message Opt-in Protocols Lately?
With PreventionPays, your team is empowered to use text to it's full capacity, with "Hybrid Configurations" (part automation, part live help) there's literally no end to the possibilities....
17 Apr Treating The Opioid Epidemic One Text at a Time
Text Hotlines Are Helping Connect More People to Critical Addiction Resources! Now addiction hotlines are helping individuals and their friends and family by making resources more accessible. These hotlines are assisting individuals by also offering the same support and access via...
17 Jul Using Text Messaging During Disasters
As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
02 Apr Using Text to Boost Obamacare Enrollments In Minnesota
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
19 Mar Santa Barbara County WIC Breastfeeding Peer Counseling Program Honored by USDA Award!
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
11 Mar The Explosion of Live Two-Way Texting in Health Services
Mobile phones are ubiquitous and have opened doors in how relationships can be developed and maintained between two people, between groups of people, and between organizations and businesses and their clients. Organizations have identified the mobile phone as a tool for...
18 Dec Study Finds Text Messaging More Effective for Healthcare Surveys than Phone Calls
From collecting patient data to conducting clinical trials, a well-run survey can make a big difference in how efficient and effective your health organization is run. A new study published in PLos One suggests that health surveys conducted over text...
06 Dec Getting Help “OnDemand” from 211 in Oklahoma! A Fully Automated Text Referral Utility
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...
01 Dec Why the Gray Routes and Digital Long Codes are Bad
You don’t have to understand the mechanics of SMS to be able to send SMS, but having some basic understanding under your belt is valuable; it is much like car ownership, understanding the basics makes you an informed consumer. A white...
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