01 Apr United Way of Houston Launches “211 OnDemand”
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
24 Jul Have You Reviewed Your Text Message Opt-in Protocols Lately?
With PreventionPays, your team is empowered to use text to it's full capacity, with "Hybrid Configurations" (part automation, part live help) there's literally no end to the possibilities....
02 Apr Using Text to Boost Obamacare Enrollments In Minnesota
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
18 Dec Study Finds Text Messaging More Effective for Healthcare Surveys than Phone Calls
From collecting patient data to conducting clinical trials, a well-run survey can make a big difference in how efficient and effective your health organization is run. A new study published in PLos One suggests that health surveys conducted over text...
06 Dec Getting Help “OnDemand” from 211 in Oklahoma! A Fully Automated Text Referral Utility
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...
03 Dec 2-1-1 and Enterprise Text Messaging on 898211
Text message I&R services and regional community alerts are helping change the 211 landscape through increased capacity, efficiency and expanded reach to under-served populations and the ever-growing population of individuals who prefer text for their primary channel. 211s and blended...
01 Dec Why the Gray Routes and Digital Long Codes are Bad
You don’t have to understand the mechanics of SMS to be able to send SMS, but having some basic understanding under your belt is valuable; it is much like car ownership, understanding the basics makes you an informed consumer. A white...