As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...
Text message I&R services and regional community alerts are helping change the 211 landscape through increased capacity, efficiency and expanded reach to under-served populations and the ever-growing population of individuals who prefer text for their primary channel. 211s and blended...
You don’t have to understand the mechanics of SMS to be able to send SMS, but having some basic understanding under your belt is valuable; it is much like car ownership, understanding the basics makes you an informed consumer. A white...
We are now tracking all encounters as having the following characteristics: 1. An optin, initial text from end user requesting live help 2. An outgoing text (hand-typed or canned that is sent by a responder) 3. Close case Each of these series are now...