18 Mar Creative Uses of AI in IandR, Crisis Intervention, Care-Coordination!

There’s never been a better time to switch to version 2. Most of our new development is now being done in version 2 including automated language translations! Translate all your inbounds and outbounds with our sensational api OnTranslate, now fully integrated in version 2. To get started, make sure you’re logging into version 2. It’s super simple; we actually demo this in a short video. If you have a few minutes, make sure to check it out. Translations have never been more accurate. Try it and find out. Mini Viddy Translations

Also, some great news on the #carecoordinator front:

Groups tab is changing how home nursing, care-coordinators and IandR specialists conduct their outreach. Add numbers, craft your msg, manage responses in #ConcurrentConversations. It’s a perfect way to begin new projects, moderate surveys and so, so much more. Assigned cases can be texted, or build an adhoc group in seconds. What’s more, with our OnDemand AI-infused automated agent, admins are able to focus on the important stuff, while OnDemand dutifully gathers the boring bits! Oh yes, and we can’t forget our most anticipated feature among crisis centers and care-coordinators this year – all new AI Insights, will summarize any of your clients by taking past conversations, data markers, notes, et al, and putting them together in a succinct, accurate report, tidy, informative and exceedingly simple. No more scanning over past dialogue/encounters just to gain a sense of the contact – AI Insights will summarize in seconds. Design your own prompts e.g. summary of past conversations during December and January, or maybe you want a summary of the notes, or find me every conversation that includes a word, or phrase. With unlimited prompts, we’re eliminating human error with a very thoughtful, and elegant IA-infused assistant that does custom tasks, tailored by you!

As part of our ongoing theme “do more with less,” OnDemand is now powering up to 100 percent of inbound contacts in certain 211 markets. If you parked your zip codes for instance in the National 211 Text Registry, you could be getting paid for those contacts. Activate OnDemand and watch stagnant sms with a link transform into automated encounters with api resource dips right into your crm/db! Moreover, OnDemand encounters look just like live encounters with a 211 Specialist, reinforcing the argument that a contact, is a contact, is a contact. With OnDemand Referrals, you’ll say goodbye to dropped calls/texts forever. Why endure the hassle? not to mention, a 24/7 response will delight your community and your funders! 2-1-1 contact centers across the country are utilizing an OnDemand Agent to fortify their response capacity, not as a way to replace live help, but rather, as a tool to augment it. And with well over 95% success rates on the automation, we’re mitigating the risk and elimination the concept of “dropping” anything (missed calls can be routed to the sms gateway too)! Why drop it, when you can count it! The term is antiquated and unnecessary. That’s not just good IandR, that’s good business. We’re putting dollars back into the 211s that use our services.

Take a tour today and learn why we are the original innovators in the I&R space, first Text, and now we’re introducing automation with AI Infusion, elegant, sophisticated answers for an industry that continues to grow – The need for social services, particularly food assistance, is rising due to economic pressures that have strained household budgets beyond pre-pandemic levels.  Activate those stagnant zip codes today and start counting all those missed encounters.