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01 Nov Colorado WIC Shares about Texting and Peer Counseling at the National WIC Association Conference in Denver!

Posted at 00:08h in Uncategorized by Jonathan 0 Comments
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Colorado WIC was highlighted at the National WIC Association Conference, in Denver Colorado for their work in Peer Counseling, how they use a secure text service to manage communication with their participants. The project and text platform has helped them...

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03 Oct The Science of Live Help by Text – Defining the Encounter

Posted at 00:38h in Uncategorized by Jonathan 0 Comments
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We are now tracking all encounters as having the following characteristics: 1. An optin, initial text from end user requesting live help 2. An outgoing text (hand-typed or canned that is sent by a responder) 3. Close case Each of these series are now...

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