The National Text Platform (NTP) was used as an essential communication tool to provide information to individuals and families in affected areas. 2-1-1 Centers at 140 locations have been using NTP and SMS/texting for years. The “short code” 898-211 has long been established,...
Text message I&R services and regional community alerts are helping change the 211 landscape through increased capacity, efficiency and expanded reach to under-served populations and the ever-growing population of individuals who prefer text for their primary channel. 211s and blended...
We are now tracking all encounters as having the following characteristics: 1. An optin, initial text from end user requesting live help 2. An outgoing text (hand-typed or canned that is sent by a responder) 3. Close case Each of these series are now...