As Inform USA members, we know that Information and Referral is more than just providing a phone number. Good I&R is about high-quality resource curation, empathetic assessment, and closing the gap between a person in crisis and the help they...
As disaster season approaches (hurricanes on the East Coast, tornadoes in middle America, and wildfires on the West Coast) we are reminded of the recent events in 2017, HARVEY, IRMA, THOMAS FIRE, where text played a critical role in communications...
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
The National Text Platform (NTP) was used as an essential communication tool to provide information to individuals and families in affected areas. 2-1-1 Centers at 140 locations have been using NTP and SMS/texting for years. The “short code” 898-211 has long been established,...
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...