01 Apr United Way of Houston Launches “211 OnDemand”
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
17 Apr Treating The Opioid Epidemic One Text at a Time
Text Hotlines Are Helping Connect More People to Critical Addiction Resources! Now addiction hotlines are helping individuals and their friends and family by making resources more accessible. These hotlines are assisting individuals by also offering the same support and access via...
02 Apr Using Text to Boost Obamacare Enrollments In Minnesota
A healthcare organization in Minnesota has the difficult and daunting task of contacting individuals and families in Minnesota to help enlighten them about their healthcare benefits. If you haven't already enrolled in their Healthcare Marketplace, then Cindy Jurgenson, a nurse...
19 Mar Santa Barbara County WIC Breastfeeding Peer Counseling Program Honored by USDA Award!
The Loving Support Award of Excellence was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services. The intent of the award is to provide models and motivate local agencies and clinics to strengthen their...
11 Mar The Explosion of Live Two-Way Texting in Health Services
Mobile phones are ubiquitous and have opened doors in how relationships can be developed and maintained between two people, between groups of people, and between organizations and businesses and their clients. Organizations have identified the mobile phone as a tool for...
06 Dec Getting Help “OnDemand” from 211 in Oklahoma! A Fully Automated Text Referral Utility
Getting help by text through a fully automated botchat encounter that queries end users for their zip code and need and then presents the information to the CRM and receives the three closest referrals and then delivers those referrals to...