01 Apr United Way of Houston Launches “211 OnDemand”
211s are using OnDemand for after hours! Instead of messing with complicated VOIP switches, turn to 211 OnDemand....
18 Dec Why is call warming with text so critical to health and human services?
You've seen it a thousand times, in inbound call to your mobile device, first startled, then frustrated, and finally annoyed. Robo calls are on the rise - AGAIN! As email read rates continue to decline and phone calls continue to...
11 Mar The Explosion of Live Two-Way Texting in Health Services
Mobile phones are ubiquitous and have opened doors in how relationships can be developed and maintained between two people, between groups of people, and between organizations and businesses and their clients. Organizations have identified the mobile phone as a tool for...
03 Dec 2-1-1 and Enterprise Text Messaging on 898211
Text message I&R services and regional community alerts are helping change the 211 landscape through increased capacity, efficiency and expanded reach to under-served populations and the ever-growing population of individuals who prefer text for their primary channel. 211s and blended...