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16 Jun Defining “Done”: How ContactCenter Platforms Track Completed SMS

Posted at 22:54h in Uncategorized by Jonathan 0 Comments
0 Likes

Every agency configures these rules differently. Standard timeouts range from 10 to 30 minutes. Finding your balance is key. Too short frustrates customers. Too long hurts agent productivity....

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18 Dec Why is call warming with text so critical to health and human services?

Posted at 00:08h in Uncategorized by Jonathan 0 Comments
4 Likes

You've seen it a thousand times, in inbound call to your mobile device, first startled, then frustrated, and finally annoyed. Robo calls are on the rise - AGAIN!  As email read rates continue to decline and phone calls continue to...

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