Customer Types

WIC Agency

We have worked with WIC agencies for the past 7 years and have extensive knowledge about how to maximize the channel in order to improve communication outcomes with their caseloads. GenY moms text at higher rates than any other priority group/demographic. WICs using PreventionPays Text have shared their superb outcomes at national conferences including National WIC Association (last 4 years in a row) and they have benefited from national awards including the USDA Loving Support Award of Excellence (only awarded to 4 other WICs in the Nation – the award was developed to recognize and celebrate WIC agencies that provide exemplary breastfeeding programs and support services.  The intent of the award is to provide models and motivate local agencies and clinics to strengthen their breastfeeding promotion and support activities and ultimately increase breastfeeding initiation and duration rates among WIC participants.)  Additionally, their work has been published in the National Journal of Lactation Consultants, calling the Peer Counseling Text Program “a highly innovative approach to breastfeeding education by meeting the communication needs of GenY” read the full article here: http://www.emse.org/CL5-4_R2_A4_001-005.pdf

In addition to the nationally recognized, award winning Peer Counselor Text program, WICs enjoy Tier 1 conversational texting (aka 2-way texting “Textchat”) tailored group SMS with pre-authored message tracks, fully integrated content and solutions, highly sophisticated appointment reminders with one crucial additional component – the ability to dialogue with individuals or groups on an as-needed basis for cancelations/rescheduling. With GenY women preferring text over all other channels, two-way chatting via Tier 1 short code connections has become an essential component of the WIC communications with some WICs turing off phone support in favor or PreventionPays Text!

 

Yearly price $ 3995.00

 

211 Contact Center

National Texting Platform – NTP – 2-1-1 sites together with United Way sites are using the National Text Platform for texting services that are bundled with unlimited access for all site specialists.  Functions included: mobile donation, I&R, automated follow-up with text surveys, multiple programs including VITA, Mission United for Vets, Food-Share, SNAP, plus dozens more.

Text message I&R services and regional community alerts are helping change the 211 landscape through increased capacity, efficiency and expanded reach to underserved populations and the ever-growing population of individuals who prefer text for their primary channel. 211s and blended sites (crisis/I&R) are finding text is quickly becoming their most important communication platform in their suite of services.  PreventionPays Text and 898211 (aka TXT211) offer 211s a web-based texting platform built for 211 services and is understood as such by all mobile carriers in the US. In addition to text based I&R and regional alerts, 211s on 898211 are demonstrating increased capacity and efficiency in the following ways:

  • I&R Specialists manage multiple sms encounters simultaneously (up to 5+ concurrent cases!)
  • Phone-2-Text Referrals to one or more callers
  • Regional alerts to entire populations by zip code or other program keyword
  • Automated assessments (pre/post encounter) SMS screens like VITA, Homelessness, Food Resources
  • Fully automated follow-ups to live encounters or phone-2-text referrals to obtain quality assurance survey data and other information often required by their funders

Pricing is based on population so please email us to get a quote info@preventionpaystext.com

 

United Way

National Texting Platform – NTP – 2-1-1 sites together with United Way sites are using the National Text Platform for texting services that are bundled with unlimited access for all site specialists.  Functions included: mobile donation, I&R, automated follow-up with text surveys, multiple programs including VITA, Mission United for Vets, Food-Share, SNAP, plus dozens more.

We’re helping United Ways capture their mobile listservs and reinvent how they communicate with their volunteers and donors. PreventionPays works excellent as a stand-alone application with a comprehensive suite texting options ranging from mobile opt in onramps for single or multiple mobile numbers and then, build groups that offer customizations well beyond the standard options of group by keyword. The opt in just the beginning. Think email marketing for the modern consumer that now prefers texts over all other channels.  We also support a developer ecosystem that offers integrated services with CRMs like Andar 360, offering United Ways a powerful new way to capture the mobile number and grow Resource Development, Community Impact Programs, and increase/maximize donations and volunteer contributions.  PreventionPays Text is now fully integrated with Andar 360, ReferNet, Salesforce, and underway with InContact, VisionLink, and other CRMs and middlewares.

 

Yearly Price $1495.00

 

Information and Referrals

Text message I&R services and regional community/community impact work are helping change I&R landscape through increased capacity, efficiency and expanded reach to underserved populations and the ever-growing population of individuals who prefer text for their primary channel. I&Rs and blended sites are finding text is quickly becoming their most important communication platform in their suite of services.  The I&Rs that use PreventionPays are demonstrating increased capacity and efficiency in the following ways:

  • I&R Specialists manage multiple sms encounters simultaneously (up to 5+ concurrent cases!)
  • Phone-2-Text Referrals to one or more callers
  • Regional alerts to entire populations by zip code or other program keyword (or custom, ad-hoc groups based on any criteria)
  • Automated assessments (pre/post encounter) SMS screens like VITA, Homelessness, Food Resources, self-harm or violence risk
  • Fully automated follow-ups to live encounters or phone-2-text referrals to obtain quality assurance survey data (and other information often required by their funders)
  • AIRS Members benefit for a special discount giving them access to our full suite of services at our most competitive rates! Just mention your AIRS membership when you contact us!

Price is based on population so please email us to get a quote info@preventionpaystext.com

 

Hotline/Domestic Violence/Helplines, Crisis Text Lines

PreventionPays Text (has been in continuous operation since 2007) supporting short code texting for crisis services, helplines, domestic violence and many other health and human service agencies throughout the US.  The subject of dozens of conferences including AAS, SAMHSA, AIRS, and published in numerous journals, and cited as the leader in crisis texting by many of the nation’s leaders in crisis support. Supports fully automated end user privacy through automated opt in/out functionality.  Many crisis centers operate services though Tier 1 short code “20121”.  20121 supports best practice conversational texting with your community in a secure, separate environment so that you can support local efforts and always be recognized and funded for your local efforts. Moreover, you’ll have peace of mind with the added benefit of optional backup by some of the nation’s largest crisis centers.  PreventionPays complies with guidelines as outlined by the FCC and CTIA and through our mobile partner, mblox, we support Tier 1 connections ensuring access to all mobile carriers in the United States and is committed to adding/provisioning new carriers as they become available.

Additionally, EMS in conjunction with leading crisis centers, successfully petitioned mobile carriers to waive end user messaging fees, so that anyone who has a mobile phone is able to text 20121 and all messages are completely free.  This ensures anyone who doesn’t have a text plan will still be able to text 20121 and won’t be charged for those messages. To date, the following carriers have instituted end user waivers (AT&T, Verizon Wireless, T-Mobile, Sprint, Metro PCS, Virgin, Boost, Cricket, and Nextel) accounting for over 98% of mobile phones.

 

Yearly Price $3,495.00

 

Health Department/Government Agency/Public Health and Human Services

PreventionPays Text Platform supports secure, conversational and group texting for health and human services using Tier 1 short codes and our unique, fully integrated message tracking system. Always know when your message is delivered or, if it’s unable to be delivered, the system alerts you and will auto-retry until delivery is confirmed. Take comfort in knowing that every message is being securely recorded and stored on dedicated, co-located servers. The PreventionPays platform was designed expressly for agencies that serve their clients with live two-way text, group texts, appointment reminders, educational message tracks, automated phone-2-text referrals and so much more. Additionally the texting services can be used by any/all divisions within the agency. Each division or program can have a unique location on the system so that all the data and program activity can be kept separately.

 

Yearly Price $5,995.00

 

College/University/Research Labs

We have worked with higher education on numerous projects ranging from research supported by IRB protocol to educational projects that offer students and their families a simple, efficient way to connect with their institution. Secure end user privacy ensures the opt in /out is always fully automated, in line with best practice recommendations by FCC and CTIA.

Need to build a texting message research project? We help you with all facets, from program design, to deployment, to evaluation!