Health and education at your fingertips

We connect our customers to individuals and communities at critical times to improve health and education outcomes.

What people say about us

PreventionPays has helped us capture our clients’ mobile numbers. We are able to communicate with them easily and efficiently using the same channel they use every day - text!!

Meg Beard, Santa Barbara County WIC

PreventionPays Text is VERY easy to use. Our specialists prefer text over all other mediums, phone, chat, email.

Marioly Botero

211 Manager, United Way Atlanta

We started using (PreventionPays) to follow up with clients that missed their appointments. Up to then, we were trying to call them, but they would never answer. They always reply when we text them.

Emily S.

Program Manager, Santa Cruz County WIC

We were able to train our counselors on the new service without any issues thanks to your awesome system.

Edward Anibal

Hotline IT Director, Boys Town National Hotline

Everyone responds when we text them. Adding text has been a game changer.

WIC Santa Cruz County, CA

Executive Director

In a world of online service and Orwellian IT support, you guys are a breath of fresh air…. always super responsive.

Southern District Health Department, Las Vegas Nevada

Special Projects Director

Text I&R is efficient. We’re able to respond to several encounters simultaneously with ease. The system and pace of texting shares many characteristics with email and Instant Messaging. We can also use "triage" (automated intake, Chatbot) to reveal information including the reason for texting, prior to the live conversation. So, we’re able to be more efficient with our live help.

2-1-1Info, Portland Oregon

Database Manager

PreventionPays Text is unlike anything we’ve seen on the market. Amazing platform, superb support.

2-1-1info Oregon

Director, 211

PreventionPays Text has made everything easy from start to finish. Everyone loves the service and the data is beautiful.

CA WIC

Executive Director

We launched this service with a single high school in rural Nevada. Students were texting our counselors that same day.

Crisis Call Center, Reno Nevada

Hotline Director

Health and education at your fingertips

We connect our customers to individuals and communities at critical times to improve health and education outcomes.

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Why our product is different than others in the field

PreventionPays Text is an industry leading secure text message platform that was designed with a focus on conversational texting with tailored group messaging features that you expect in an SMS platform. A feature rich user experience that is commonly referred to as “very intuitive”, “easy-to-use” with dashboards for both content managers and admins alike. Due to our always-in-development philosophy, PreventionPays Text boasts a 98% renewal rate, year after year by hundreds of health and human service agencies.

PreventionPays Text also provides multiple integration points with your current CRM because we recognize the value of systems that talk to each other – merged systems improve workflows and increase efficiencies. Check with us to see if your CRM is currently integrated. If not, then we commit to providing all the necessary information for easy, intelligent integrated solutions through our open API Development gateway.

We have great customers and a greater than 98% renewal rate

We have a deep understanding of the specific messaging needs of these agencies and this understanding helps guide the provisioning and setup processes for new customers.

We have dedicated cost structures and campaign setup procedures for the following customer types/sectors: State and Local WIC Agencies, Medicare and Medicaid, United Way, 211 contact centers, 311, Behavioral Health Help/Hotlines (crisis text services), Department of Health Services, Public Health Departments, City and State Government Agencies, Colleges, Universities, and Research Institutions!

We are able to service other customer types with a simple interview to understand your needs

PreventionPays Text

Industry leading text message platform for contact centers and agencies that provide health, human services and education.

We use text more than any other function on our phones – more than social media apps, email, browsing the web, streaming services. Making voice calls is number six on the list. Text-enable your agency with live, two-way, carrier grade SMS on the leading platform, provisioned with every mobile carrier for health and human services.

PreventionPays Text is an enterprise tier 1 short code text platform with a focus on conversational text (textchat) and tailored group messaging with support for integrated referrals, SMS surveys, group messaging, appointment reminders (with two-way dialogue for enhanced appointment compliance) and reminder series or educational “drip” messaging. For maximum privacy and security, the secure web application is hosted in our own private secure data center space where only we have physical access, and no one but you will see your data.

Learn More

300 Million+

SMS MESSAGES

100 million+

INDIVIDUALS HELPED

6000 +

PARTNERS

Two-way conversational texting and tailored group messaging with one easy-to-use service

Two-Way Texting
- Easy-to-Follow Conversations - Designed from the start with conversational texting in mind, your staff can easily work with multiple SMS users at once. Delivery receipts are provided for all outgoing messages so that you always know when your message has been delivered, and if not, why.
CRM Integration
- Integration With Contact Center CRMs - We provide ways to integrate with your current CRM, including letting you initiate SMS messages from your CRM, opening a record in your CRM when an SMS encounter is initiated, initiating SMS follow-up surveys from your CRM, initiating automated SMS series from your CRM based on automated surveys, and more. We are continually expanding on integration strategies with an open API Dev environment that builds on prior solutions as client needs evolve.
Referral Tracking
- Texting referrals to callers is simple. You can send multiple referrals to single or multiple callers and mark them by issue, zip code, and more so that the referrals you text to your callers are stored and archived with carrier grade delivery receipts. Add a follow-up survey to the referral and watch as Quality Assurance data begins to pour in. The referral isn’t the end of the call - now that they’re opted in, you have a growing listserv of mobile numbers that can be texted about future services, get a text survey or receive an alert about a big storm.
Use Any Shortcode
- Use Our Shortcodes or Yours - Branded services on short codes 839863, 898211, 20121, 61222, 85511, 38255 that are trusted resources among millions of end users, or use your own provisioned by us or by you.

Data Markers and Notes
- Your SMS users can be automatically tagged with data markers through their survey answers or manually tagged by your staff. These tags can be used for group messaging and in reporting. Your staff are able to keep and share notes on each SMS user.
Reminder Series
- Timed and Automated Message Tracks enable sites to provide educational content that is sent sequentially over a prescribed timeframe.
Appointment Reminders
- Easy to use appointment uploading feature enables sites to quickly upload appointments and the system sends them out at the determined intervals. Sites can have this feature operate as push messaging only but also turn on reply back feature to allow for appointment management and rescheduling.
Donation Tools
- with integrated solutions that offer simple web-based payment gateways so that donations can be fully customized and designed in your donation CRM without requiring double entry. Instant access to a variety of opt-in models that serve as fast, end-user friendly donation experiences. “EMS gives our clients (United Ways) a seamless, powerful sms platform that operates flawlessly. They help our clients capture the mobile number and build simple sms onramps to our donation tools! Simple, elegant, and so easy to use!” ANDAR 360

Pricing

We pride ourselves on PreventionPays Text’s simple pricing, with unlimited messages and no need to track day-to-day messaging costs.

Pricing for 211 I&R Contact Centers is population-based.

Pricing for other clients is based on client-type.

About Us

Educational Messages Services(EMS) located in Ventura CA, has developed Tier 1 short code text messaging services since 2006, designing web-based mobile communication software primarily for the health and human service industries.

EMS has over 26 years of experience building, deploying and evaluating public health projects and programs using cutting-edge multimedia tools and techniques for priority populations across issues like HIV awareness/prevention, oral health, tobacco cessation, mental health awareness/policy/services, health care access, women’s health issues, suicide prevention, community health initiatives.

We are proud of our services. We’re the team behind the award-winning, nationally recognized text message service, the subject of dozens of evaluations and national conferences including AAS, AIRS, SAMHSA, National WIC Association, USDA, APHA, SEXTECH, Tulane School of Sociology, University of Nevada, Reno, Tulane University, UCSF, and many others.

The PreventionPays Text platform helps 211, WIC agencies, helplines, crisis, and many other community service providers increase contact and engagement with the populations they serve.

Is your agency text-enabled? Learn why millions of people, from front-line staff to those they reach – the individuals, their families, friends, colleagues, teachers, community leaders, are impacted by PreventionPays Text everyday.

Tom Evans

Executive Director, Co-Founder

[email protected]

Jonathan Holly

Creative Director, Co-Founder

[email protected]

Robert Decker

Lead Programmer, System Design, Co-Founder

[email protected]

Contact Us

Address

1252 Devon Lane
Ventura, CA 93001
Tel: + 1 805 653 6000

Email: [email protected]